Displayframes, Inc.'s goal is to provide a wide selection of unique and exclusive high-quality display products available over the Internet.  In doing so, we adhere to the the following terms and conditions:

Shipping Terms
The shipping terms are accepted by the customer by placing an order.  Our goal is to be able to ship whatever product you want within 3 to 5 business days of your order. There may be occasional delays in order processing time.  Please allow up to 5 business days to process your order prior to shipping.  Standard delivery times vary from 2 days to 3 weeks, depending on product availability, custom orders, shipping method, and your location.  Orders placed weekends or holidays begin processing the following business day.  If the delay in processing your order is more than 7 business days, Displayframes, Inc. will send you an e-mail message notifying you of the delay.  If the delay will be less than 7 business days, Displayframes, Inc. will ship the product as soon as it is available.

The shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties getting authorization.

A Saturday delivery option is not available.

We allow shipments to an address that is different from the billing address, however we reserve the right to contact both the sender and intended recipient for confirmation. Be sure to include the phone number for the destination address.

Ship dates are subject to change without notice.

PO Boxes
We are unable to ship to PO boxes.

Shipping and Handling
The amount of shipping covers delivery confirmation, pickup service, insurance, packaging, and handling.

Delivery Loss, Theft and Damage
All deliveries are insured and guaranteed against loss, theft and damage.

Credit Card
Only Credit card orders accepted using VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER CARD.

On-line Ordering
On-line ordering is fast and easy. It's safe too. For your protection all credit card transactions take place on a secure server to ensure privacy

Off-line Ordering
Orders can be phoned in or faxed.  Want to order off-line. Simple.  We e-mail your shopping Cart order list, so you can print it out; then fax, phone or mail it back to us at your convenience.

Refused Shipments
If you refuse shipment, you are responsible for the shipping costs both to you and the shipping back to us.

Address Errors
Please make sure that you have correctly entered your shipping address. Shipping charges incurred as a result of address entry error will be passed on to the card holder. Any shipping charges incurred due to an error made by Displayframes, Inc. will be paid by Displayframes, Inc.

Quoted Prices
All shipping prices are quoted in U.S. dollars. Prices quoted, guaranteed for 30 days, after which the price would be subject to change without notice.

Sales Tax
By law, state sales tax is required to be collected on purchases made by residents of the state of New York, USA.

C.O.D. Orders
No C.O.D. orders can be accepted.

Back Orders
Our goal is to be able to ship whatever product you want within 3 to 5 business days of your order. However, there are times when items will be out of stock. After receipt of your order, we will email you of any items that are on back order. All back orders will be automatically shipped when available, unless you email us at service@displayframes.com  with your request to cancel the back ordered item. Back orders over 30 days old are reconfirmed before we ship. A back ordered item that is part of a multiple item order will not delay the shipment of any in stock items you have purchased. Displayframes, Inc. will pay any additional shipping charges incurred for a back ordered item. We're sorry for any inconvenience.

Canceling an Order
During the time your order is being processed, you may cancel your order in part or in total. Please email us at service@displayframes.com with your cancellation request as soon as possible; we will then email you with the status of your order. If you cancel an order after it has been shipped, or if you refuse delivery, you are still responsible for shipping charges both to you and the shipping charges to ship the product back to us.

Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, and if the merchandise is returned within 10 days from the date of your order, we will gladly give you a full refund or exchange your merchandise, less the original shipping and handling charges. Return authorization is required. Please email us with your reason for return at service@displayframes.com.  We will then email you with your required Return Authorization Number. No return parcels will be accepted freight collect or C.O.D. No returns will be accepted without an accompanying Return Authorization Number.   Displayframes, Inc. retains full discretion in granting refunds, exchanges or credit requests. Return credits will be issued to the credit card that was originally charged, less any original shipping and handling charges.

When returning an item, be sure to include a copy of the receipt. Be sure to purchase insurance for the full value of all items enclosed. You may also want to use a shipper who has tracking services. We are not responsible for packages that are lost or damaged while being shipped to us.
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