Ordering Information

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Purchase Orders

Place an Order  How to Place an Order

We have several ways to place an order. You can put the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located on each product template page. When you're ready to complete your order, click "Checkout" from within your cart and follow the easy to follow steps to complete your purchase. Another option is to call us, and we can place the order for you over the phone. Or lastly, if approved, you can send us a Purchase Order.

Payment Options  payment Options

Payment Options

Circle Icon  We accept all major credit cards, including Visa, Mastercard, American Express,
and Discover. We also accept PayPal, Checks, ACH Payments, and Bank Wire.  
Note: Non-Certified Checks received will be deposited, and once cleared by the issuing bank, we will process and proceed with the order.

Circle Icon   Please Mail Check Payments to:

        Access Display Group, Inc.

        151 South Main Street

        Freeport, NY 11520

Circle Icon  Pay by Phone

Although our website offers industry-compliant encryption for all payments placed through our website, you can still call us with your payment. Select the Pay by Phone option during checkout, and continue the steps to complete your order online. Once the order is placed, you can then call our Customer Service team with your order confirmation number and credit card information to provide payment securely over the phone.

Order Cancel & Mod  Order Cancellations or Modifications

All orders are custom built to your design specifications. Please speak with our Customer Service Team as soon as possible if you wish to cancel or modify your order, as we have a short window of opportunity before your Display Frame is officially moved to production. We do not change orders. If you wish to modify your order or add additional items, we will need to be alerted immediately to cancel and refund your order.
You can then place a new order with your desired design modifications and additions.

Product Info  Product Information

We offer wide-ranging design variations in  4 different  Product Types. If you need assistance or additional information on which display type works best for your project and budget, please contact our  Customer Service Team. They're trained Display Frame experts, and would love to hear from you!

Warranty & Returns  Product Warranty & Returns

Please review our  Warranty & Returns page for more detailed information.

Privacy & Security  Privacy & Security

DisplayFrames.com shares your concerns about personal information and how it's stored and used. You can feel confident we respect your privacy. For more information, please see our  Privacy Policy.

Question Icon  FAQ's

CreditCard Charges  When will my Credit Card be Charged?

Since each product ordered is custom built to your design specifications, all Credit and Debit cards are charged in full at the time of purchase.

Item Accuracy  Will I Get Exactly What I See on your Website?

We strive to display product images within our customizer as accurately as possible. However, we cannot guarantee that the color you see will exactly match what you receive, as the display of the color depends, in part, upon the monitor you are using. We also, on occasion, will have frames and other assembly components come in from our suppliers with slight variations. If you have any concerns before ordering, please contact our Customer Service Team.

Product Sizing  Can I Expect the Product Dimensions to be
Accurate when I Receive it?

For the most part, our specifications are spot-on accurate. However, based on materials provided by our suppliers, we do allow a tolerance of (+/-) 3/16". If you have any concerns before ordering, please contact our  Customer Service Team.

Order Issue  What do I do if my Order Doesn't go Through?

If this happens, our Customer Service Team is here to help. But first, let's see if any of the answers below can assist.

Circle Icon  Did you get a red message at checkout to review your payment or billing details entered?

Our billing address verifier may be the reason, so make sure you enter the EXACT address shown on your Credit Card Statement.

Circle Icon  Did the products in your cart disappear?

Not your day huh? Call or contact Customer Service to help assist in getting your product(s) back into your shopping cart.

Circle Icon  Did you not get an email order confirmation?

Did you check your junk/spam folder?

Still no email?... It's possible you may have entered your email address incorrectly.
Please Contact us and we will help you track it down.

Multiple Billings  What if I get Billed More than Once?

It's rare and could happen, but you're most likely just seeing multiple authorizations. Please be patient when submitting your order, and remember each time you click the submit order button, your card could be authorized for the total amount in your shopping cart. However, an authorization is not a charge! Any additional authorizations will be removed from your credit card statement as soon as your bank verifies that we did not process the charge. Authorizations can take from 2 - 6 business days to clear.  We understand how this can be frustrating, so Contact Us, and we'll triple-check for you!

Sales Tax  Do I have to pay Sales Tax?

For orders shipping to New York or New Jersey, we do collect local sales tax. All other states will not be subject to any local taxes by DisplayFrames.com. If you are a tax-exempt entity or reselling our products, you must provide the proper forms or exempt letter to our Customer Service Team to be exempt from any taxes when placing your order(s). If you do place an order and provide proper documentation, we will refund any taxes collected on your order.

Buying In Bulk  Buying In Bulk?

We offer additional price discounts and shipping discounts based on the product and volume being ordered. For information on wholesale/bulk orders, please see our Business & Wholesale Services page.