International Orders

For over 25 years, we’ve been shipping our products mainly to the USA & Canadian markets. We are proud to say that over the past few years, we have received an increased demand for our displays from the international community. Outlined below is detailed information to understand our process for International Orders better.

International shipping for
display frame products:

1.  All orders shipped outside the USA will be quoted for
     your approval. See our Quotes & Estimates page for more details.

If you are outside the USA, we encourage you to complete your Display Frame design online and then click SAVE DESIGN, found on each product page.

2.  The next step would then be to contact our Customer Service Team
     via Email, Chat, or Phone. At this point, we would need your
     registered email address with the saved design, your shipping details, 
     and any other relevant information you see fit to provide..

We will review your quote details and send you a formal estimate with the cost of shipping included. For more infomation please contact customer service to discuss your order requirements in greater detail.

  Orders Shipping to Canada

Canadian shipments are typically sent ground, but upon request, can be quoted on the service you request. All Canadian orders will include a NAFTA statement of declaration.

  Taxes & Duties, Including Brokerage Fees and Tariffs

Customers are responsible for any taxes, duties, brokerage fees to Canada or other international countries. When shipped via UPS and FedEx, brokerage fees are added to shipments. As an option, business customers can use their brokerage carrier and may assign their broker once they receive a customs notification.

  Estimating Delivery Time

The actual delivery timeframe will vary based on your destination, delivery option chosen, your country's customs office, as well as the size and dimensions of the order being shipped.

  Shipping Rates

Shipping rates vary depending on the product type and how quickly you'd like it to arrive.
Contact us for pricing information.

  Returns

All orders shipping outside of the USA or Canada are non-refundable and cannot be returned.
See our Return Policy for more details.

  Checking Order Status

You can quickly and easily check the status of a current order within your registered Customer Portal. Simply login with the email and password associated with your order, then click My Orders listed within the My Account Page. As soon as your order ships, we'll send you a confirmation email with tracking information that will include delivery expectations.

  Payment Options

For Canadian orders, we will accept PayPal, Visa, MasterCard, Discover, or American Express (as well as Check or Bank Wire drawn in US Funds Only). All other countries we only accept Bank Wire Payments.
Contact customer service for bank wire payment details.

  Currency

All pricing on our website is shown in US Dollars.

  Restrictions

There may be size and material restrictions depending on the shipping destination.
We will notify you if any restrictions apply before proceeding with any order.